SHIPPING & RETURNS
SHIPPING
How long will it take to receive my order and what does it cost?
Delivery times depend on the type of shipping you select.
IMPORTANT: Once we receive your order, processing time may take between 1 and 4 days.
-Shipping by Post:
Spain (Peninsula and Balearic Islands) 3-4 business days FREE €
Premium peninsula and Balearic Islands 2 working days 3 euros.
Cash on delivery shipping costs 6.00 euros. (Not available for bulky or very heavy products)
Canary Islands-Ceuta-Melilla 4-20 working days €5.00 (The price of bulky products may vary)
Portugal 4 days stay 0.00 euros (Açores and Madeira consult)
France, Italy 15 euros 5 days/day.
Rest of Europe 10 working days 15 euros.
Non-European countries, consult price and deadlines.
-Shipping by MRW 24/48 hours: €10.00
Only available for the Peninsula and in products less than 150cm in length and less than 25kg in weight.
The telephone number is essential for shipments with MRW; its absence may lead to delays or cancellation of the order.
Can I track the status of my order?
Correos shipments receive an SMS with the tracking number to the contact phone number.
If you want tracking information you can send an email or WhatsApp to: accesoriesenol@gmail.com
Phone 635244961
What is the home delivery process?
We will send you a shipping confirmation email (when your order is leaving the warehouse). Correos will be the company in charge of delivering your order. After a failed attempt by the Post Office to deliver the order to you, it will be sent to the corresponding Post Office according to your address and you must pick it up there with the receipt that they left in the mailbox. After a few days, if it is not picked up, the order will return to Central.
What is the store delivery process?
If you have chosen store delivery, we will send you a shipping confirmation email (when your order is about to leave the warehouse), and we will call you from the store when your order is ready to be picked up by you. If after 15 days you have not collected your order, the merchandise will be returned to our Central.
RETURNS
What should I do to return an item?
The easiest way to return an item is in our ACCESORIOSENOL physical store. The products must be in perfect condition, with their packaging and present their corresponding receipt (order sheet). If you prefer to send it to us, you must be responsible for the shipping by choosing the transport company you prefer and assuming its cost.
We do not accept returns of products that have been ordered or that do not appear on the website.
What is the deadline to make a return?
The deadline for any return is 30 calendar days from the date you receive it.
Do I have to pay anything for my return?
If the product is not compatible or you have simply changed your mind, you will only have to pay the return costs.
If I return, do I recover the shipping costs I paid during the purchase?
For shipments to the Peninsula and the Balearic Islands, shipping costs are not refunded since the most economical option is free shipping. For shipments to the Canary Islands, Ceuta, Melilla or internationally, the amount is refunded for the value of the most economical shipping option. As established in law 3/2014.
How will I receive my refund?
Once the return is approved, you will receive the amount in the same way you made your purchase.
Payment for cash on delivery shipments is made by bank transfer.
When will I receive my refund?
After approving the return (the items must be in perfect condition, have their box, interior labels and cannot have been disassembled internally), you will receive a confirmation email indicating that the amount will be credited to your account within a maximum period of time. of 15 days.
Remember that the credit card payment always depends on your bank.
How do I make an exchange and under what conditions?
To request a change you must contact us and send us the part to be changed. Once we receive the returned product, we send the requested replacement.
What should I do if my refund amount is incorrect?
By contacting our Customer Service department, we will solve the problem as soon as possible. ACCESORIOSENOL reserves the right to reject returns that are not communicated or sent after the established deadline, or pieces that are not in the same conditions in which they were received.